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Find the message you see, then follow the fix. If the problem continues, email team@paraform.com. Include the request ID from the error if there is one.

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Sign-in and access

The connector works only with a Google account. You sign in with Google, and the Google email must be the same email as your Paraform account. That email must be a Gmail address or a Google Workspace address. If your Paraform email is on another provider, for example Outlook or Microsoft 365, you can’t connect. A Paraform email and password alone don’t work. Email team@paraform.com for help.
Access errors contain HM MCP access is not available for this account:, followed by the cause in the table below. Paraform checks both the recruiter and the hiring manager access, so a part that starts with Recruiter MCP access is not available for this account: can come first. If you aren’t a recruiter, you can ignore that part. Other sign-in messages:

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Tool errors

When a tool fails, the assistant gets a message in this form:

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Other problems

The assistant doesn’t use Paraform. Make sure the connector is on for this chat. In ChatGPT, start the message with @Paraform. Name the thing you want, for example “my candidates on Paraform”. A candidate is missing. The candidate list shows the active pipeline by default. Ask for rejected candidates by name, or by the rejected status. Use the candidate’s full name. A role is missing. The connector shows only the roles you can manage. Ask a company admin to approve you for the role. Feedback or a rejection reason is missing. The connector returns only what your company recorded in Paraform. When nothing is recorded, the assistant has nothing to report.