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Find the message you see, then follow the fix. If the problem continues, email team@paraform.com. Include the request ID from the error if there is one.

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Sign-in and access

The connector works only with a Google account. You sign in with Google, and the Google email must be the same email as your Paraform account. That email must be a Gmail address or a Google Workspace address. If your Paraform email is on another provider, for example Outlook or Microsoft 365, you can’t connect. A Paraform email and password alone don’t work. Email team@paraform.com for help.
Access errors read Recruiter MCP access is not available for this account:, followed by the cause in the table below. Paraform checks both the recruiter and the hiring manager access, so the message can also include a part that starts with HM MCP access is not available for this account:. If you aren’t a hiring manager, you can ignore that part. Other sign-in messages:

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Tool errors

When a tool fails, the assistant gets a message in this form:

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Other problems

The assistant doesn’t use Paraform. Make sure the connector is on for this chat. In ChatGPT, start the message with @Paraform. Name the thing you want, for example “my Paraform candidates” or “roles on Paraform”. A list looks short. Lists return one page at a time. Ask the assistant for the next page. A candidate is missing. The connector shows only candidates you own. Candidates that are hidden, archived, or shared to you by a teammate don’t appear in the candidate list. Fees show as empty. Your agency hides payment details from members. The connector shows what the Paraform app shows you.